How it works & FAQs
Do Dizajner Events Deliver?
Yes, we do! For us to work out the best delivery we need to know the delivery address, dates and approximate times. We will designate a 1-hour time window for your delivery as well as pick up.
Do you set up and install the props and champagne towers?
Our standard delivery and collection cost include our delivery team dropping all hired items in a specific pre-designated location at the venue and doing set-up. The location must have easy access and exact delivery place at the venue must be confirmed a minimum of 7 days before the event date. All Dizajner Events rental items will be boxed and/in bags/covered ready for you to discover and enjoy. All Dizajner Events rental items will need to be packaged in the original bags/boxes and cleaned ready for the confirmed collection time. The items must be in the same location they were dropped off. See below for special delivery requirements for the Living drinks walls.
Can you help set up the props and champagne towers for us?
Yes of course we can, we can help make sure our props feel right at home at your venue. We come in and set up our props in your desired location at your venue as part of our one time Delivery, set up and pick up fee. Please note that someone must be at the venue to tell the Dizajner Events Rentals team where to set up/position the props. The set-up fee will be charged on how many crew members are required.
Does someone need to be there when Dizajner Events deliver the items?
Yes, we will need someone onsite in order to sign our delivery note. This is because we want to make sure you are happy with the items that we have provided. We will also need someone to sign a returns note when we pick up the items after your event.
Why is your Living drinks wall delivery and collection so special?
When delivering the drinks walls, the Dizajner Events team provides a set up service where our crew members will secure the wall in the desired location. By doing this, we ensure all the dirty work has been done and the wall is ready to be used. The client or their representative must be present to guide the placement of the wall. Access to exact set up location must be on the ground level and no further than 50 meters from the delivery point. If access is further or up steps please make us aware of this. This may incur an additional charge.
What does venue access need to be like for the grass welcome drink wall?
Access to the venue must be clear with no obstructions, close to the drop destination agreed prior to delivery and be void of flights of stairs and hazardous areas. Dizajner Events must be informed of height restrictions, parking restrictions and the need for loading bays before the event. In the event of adverse access, an additional charge may be charged to cover the extra time/cost incurred to Dizajner Events Rentals but we can almost always find a way to work around them if told when making the booking.
Do you provide waiters to serve drinks with the Living Champagne wall?
Yes, we offer the service of F&B servers to man all our Living drinks walls. The cost for these servers includes 4 hours of service at a minimum.
Why is there a two-day minimum rental fee on orders for late ending time events?
Dizajner Events does not carry out pick-ups late at night/in the early hours of the morning and therefore rentals for events ending after 22:30 are subject to rental for a minimum period of 2 days. Rentals with pick up time set at or prior to 22:30 and rentals that amount to Eur 500 or more, will have this policy waivered.